--- title: How can I add and manage user accounts for my company? description: How can I add and manage user accounts for my company? --- [Skip to content](https://helpdesk.verso.de/en/supply-chain-hub/how-can-i-add-and-manage-user-accounts-for-my-company#main-content) - [English](https://helpdesk.verso.de/en/supply-chain-hub/how-can-i-add-and-manage-user-accounts-for-my-company) - [Deutsch](https://helpdesk.verso.de/de/supply-chain-hub/wie-kann-ich-benutzerkonten-für-mein-unternehmen-hinzufügen-und-verwalten) - [Español](https://helpdesk.verso.de/es/supply-chain-hub/cómo-puedo-añadir-y-gestionar-cuentas-de-usuario-para-mi-empresa) - [Polski](https://helpdesk.verso.de/pl/supply-chain-hub/jak-mogę-dodawać-konta-użytkowników-i-zarządzać-nimi-w-mojej-firmie) - [简体中文](https://helpdesk.verso.de/zh-cn/supply-chain-hub/如何为公司添加新用户和管理用户账户) English Show submenu for translations [Contact us](https://helpdesk.verso.de/en/supply-chain-hub/kb-tickets/new?hsLang=en) [![VERSO\_Logo-1.png\]](https://helpdesk.verso.de/hs-fs/hubfs/Globale%20Design-Elemente/VERSO_Logo-1.png?height=50&name=VERSO_Logo-1.png)](https://www.verso.de) Open main navigation Close main navigation - - [English](https://helpdesk.verso.de/en/supply-chain-hub/how-can-i-add-and-manage-user-accounts-for-my-company) - [Deutsch](https://helpdesk.verso.de/de/supply-chain-hub/wie-kann-ich-benutzerkonten-für-mein-unternehmen-hinzufügen-und-verwalten) - [Español](https://helpdesk.verso.de/es/supply-chain-hub/cómo-puedo-añadir-y-gestionar-cuentas-de-usuario-para-mi-empresa) - [Polski](https://helpdesk.verso.de/pl/supply-chain-hub/jak-mogę-dodawać-konta-użytkowników-i-zarządzać-nimi-w-mojej-firmie) - [简体中文](https://helpdesk.verso.de/zh-cn/supply-chain-hub/如何为公司添加新用户和管理用户账户) English Show submenu for translations - [Contact us](https://helpdesk.verso.de/en/supply-chain-hub/kb-tickets/new) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. 1. [Supply Chain Hub](https://helpdesk.verso.de/en/supply-chain-hub?hsLang=en) 2. [Your Profile](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en) 3. [How to use the platform](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#how-to-use-the-platform) # How can I add and manage user accounts for my company? **TABLE OF CONTENTS** - [I. Request an account for a colleague](https://helpdesk.verso.de/en/supply-chain-hub/how-can-i-add-and-manage-user-accounts-for-my-company#I.) - [II. How to delete a user account](https://helpdesk.verso.de/en/supply-chain-hub/how-can-i-add-and-manage-user-accounts-for-my-company#II.) - [III. How to change the company's main contact](https://helpdesk.verso.de/en/supply-chain-hub/how-can-i-add-and-manage-user-accounts-for-my-company#III.) - [IV. What if there is no colleague to request an account for me?](https://helpdesk.verso.de/en/supply-chain-hub/how-can-i-add-and-manage-user-accounts-for-my-company#IV.) --- ### **I. Request an account for a colleague** - Click on the user menu **"icon"** (**your name**) in the upper right corner and select **"Manage accounts"** from the drop-down menu. ![Bildschirmfoto 2025-10-15 um 10.36.58](https://helpdesk.verso.de/hs-fs/hubfs/Knowledge%20Base%20Import/SC-Hub_EUDR/Bildschirmfoto%202025-10-15%20um%2010.36.58.png?width=328&height=249&name=Bildschirmfoto%202025-10-15%20um%2010.36.58.png) - Fill in the required information and click on **"Add account"** ![](https://helpdesk.verso.de/hs-fs/hubfs/image-png-Jan-20-2025-12-40-45-9525-PM.png?width=688&height=246&name=image-png-Jan-20-2025-12-40-45-9525-PM.png) You can decide to provide the user of the new account with write permissions to add and edit information (**"Power User"**) or with read-only permissions (**"Read-only User"**) when you add them.     - The permissions for users can also be changed after adding them by clicking on the little tag symbol next to the permission status.  ![](https://helpdesk.verso.de/hs-fs/hubfs/image-png-Jan-20-2025-12-44-00-0845-PM.png?width=688&height=88&name=image-png-Jan-20-2025-12-44-00-0845-PM.png) - Only Power Users can add user accounts. - By default, companies registered on the sustainabill platform are allowed to have up to 3 user accounts.  More details on user roles can be found in this article:  [What is the difference between a Power User and a Read only User?](https://helpdesk.verso.de/en/supply-chain-hub/what-is-the-difference-between-a-power-user-and-a-read-only-user?hsLang=en) - The added user account will have the status **"pending"** until the person connected to that email activates the account.  ![](https://helpdesk.verso.de/hs-fs/hubfs/image-png-Jan-20-2025-12-45-46-0621-PM.png?width=688&height=141&name=image-png-Jan-20-2025-12-45-46-0621-PM.png) They will receive an email to the added email address that contains a link for the **account activation**. If the status is **"pending"** the account is not yet activated and can't be used in full functionality. The spam folder should also be checked. If no email is received, neither in the inbox nor in the spam folder, the added email address should be filled again in the following link:  [https://cloud.sustainabill.io/login/recover](https://cloud.sustainabill.io/login/recover) ### ****II. How to delete a user account**** - In the list of contacts, click on the **"trash symbol"** on the right hand of the name of the user whose account is to be deleted. ![](https://helpdesk.verso.de/hs-fs/hubfs/image-png-Jan-20-2025-12-47-47-3947-PM.png?width=688&height=141&name=image-png-Jan-20-2025-12-47-47-3947-PM.png) - Users can't delete their own account. - Please ask another registered user of your company profile to delete your account for you. - Only Power Users can delete user accounts. - A user cannot be deleted as long as she/he is listed as the main contact on your company's profile. ### **III. How to change the company's main contact** Every company registered on the VERSO Supply Chain Hub has a defined **main contact** - and **only one**.  The main contact is listed in your company profile with its **name**, **job title**, and **email address.** By default, the person who registered your company is the main contact.   The yellow flag to the left of the platform users' names indicates who the current company contact is.  - To change the company contact, click the "**flag symbol"** next to the person's name.  ![](https://helpdesk.verso.de/hs-fs/hubfs/image-png-Jan-20-2025-12-50-09-1893-PM.png?width=688&height=113&name=image-png-Jan-20-2025-12-50-09-1893-PM.png) ### ****IV. What if there is no colleague to request an account for me?**** Your company may not have been invited to register an account on the VERSO Supply Chain Hub yet, or all users of your company may not be able to access the platform anymore to request additional accounts. **In either case, you can email [support.supplychain@verso.de](mailto: support.supplychain@verso.de)[mailto:support@sustainabill.de](mailto:support@sustainabill.de) by providing the following information about the user account you wish to request:** - First and last name of the user - E-Mail address of the user - Job title of the user - Company name and company website Afterward, our support team will get back to you with further instructions. - [About the VERSO Supply Chain Hub](https://helpdesk.verso.de/en/supply-chain-hub/about-the-verso-supply-chain-hub?hsLang=en#main-content) - [General information](https://helpdesk.verso.de/en/supply-chain-hub/about-the-verso-supply-chain-hub?hsLang=en#general-information) - [Terms and Conditions & Data Security](https://helpdesk.verso.de/en/supply-chain-hub/about-the-verso-supply-chain-hub?hsLang=en#terms-and-conditions-data-security) - [Your Profile](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#main-content) - [Connection / Registration](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#connection-registration) - [How to use the platform](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#how-to-use-the-platform) - [Answering your customer requests](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#answering-your-customer-requests) - [Inviting your suppliers](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#inviting-your-suppliers) - [Sending requests to suppliers](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#sending-requests-to-suppliers) - [Defining and managing actions](https://helpdesk.verso.de/en/supply-chain-hub/your-profile?hsLang=en#defining-and-managing-actions) - [Maturity Assessment](https://helpdesk.verso.de/en/supply-chain-hub/maturity-assessment?hsLang=en#main-content) - [Answering the Maturity Assessment](https://helpdesk.verso.de/en/supply-chain-hub/maturity-assessment?hsLang=en#answering-the-maturity-assessment) - [Accessing your assessment results](https://helpdesk.verso.de/en/supply-chain-hub/maturity-assessment?hsLang=en#accessing-your-assessment-results) - [Climate Action Assessment Topic](https://helpdesk.verso.de/en/supply-chain-hub/maturity-assessment?hsLang=en#climate-action-assessment-topic) - [REACH & RoHs Assessment Topics](https://helpdesk.verso.de/en/supply-chain-hub/maturity-assessment?hsLang=en#reach-rohs-assessment-topics) - [Due Diligence](https://helpdesk.verso.de/en/supply-chain-hub/due-diligence?hsLang=en#main-content) - [Due Diligence list view](https://helpdesk.verso.de/en/supply-chain-hub/due-diligence?hsLang=en#due-diligence-list-view) - [CBAM (Carbon Border Adjustment Mechanism)](https://helpdesk.verso.de/en/supply-chain-hub/cbam-carbon-border-adjustment-mechanism?hsLang=en#main-content) - [General information about CBAM](https://helpdesk.verso.de/en/supply-chain-hub/cbam-carbon-border-adjustment-mechanism?hsLang=en#general-information-about-cbam) - [Sending or answering a CBAM request](https://helpdesk.verso.de/en/supply-chain-hub/cbam-carbon-border-adjustment-mechanism?hsLang=en#sending-or-answering-a-cbam-request) - [CBAM Module list view](https://helpdesk.verso.de/en/supply-chain-hub/cbam-carbon-border-adjustment-mechanism?hsLang=en#cbam-module-list-view) - [EUDR (EU Deforestation Regulation)](https://helpdesk.verso.de/en/supply-chain-hub/eudr-eu-deforestation-regulation?hsLang=en#main-content) - [General information about the EUDR](https://helpdesk.verso.de/en/supply-chain-hub/eudr-eu-deforestation-regulation?hsLang=en#general-information-about-the-eudr) - [Uploading your EUDR relevant products](https://helpdesk.verso.de/en/supply-chain-hub/eudr-eu-deforestation-regulation?hsLang=en#uploading-your-eudr-relevant-products) - [Data Collection from my suppliers](https://helpdesk.verso.de/en/supply-chain-hub/eudr-eu-deforestation-regulation?hsLang=en#data-collection-from-my-suppliers) - [Providing EUDR data for my customer](https://helpdesk.verso.de/en/supply-chain-hub/eudr-eu-deforestation-regulation?hsLang=en#providing-eudr-data-for-my-customer) - [Due Diligence](https://helpdesk.verso.de/en/supply-chain-hub/eudr-eu-deforestation-regulation?hsLang=en#due-diligence) - 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