1. Supply Chain Hub
  2. Your Profile
  3. Answering your customer requests

How to answer a Certificate Upload request

TABLE OF CONTENTS


I. Completing a Certificate Upload Request

Once you have clicked on "complete" next to the respective request under "Pending Requests" in your company profile view (as described in the above article), please proceed as follows: How do I complete requests from my customers?

Case I. You confirm that your company is certified according to one of the standards selected by the sender

1. Click "Yes"

2. Click on "Upload certificate/audit".

 

1. Select the audit or certificate type

2. Upload the document 

3. Click "Create" 

When a Certificate Upload request is submitted with the answer "Yes", the status of this request changes to "completed" for the sender.

Case II: You indicate that your company is not certified according to any of the standards selected by the sender

1. Click "No"

2. Click "Complete Request"

When a Certificate Upload request is submitted with the answer "No", the status of this request changes to "declined" for the sender.