TABLE OF CONTENTS
I. Advice on how to answer your customer's requests
Please consider the following pieces of advice when answering your customer's requests:
- If you received a questionnaire request, please answer all questions as truthfully and precisely as possible (Answering a question might trigger additional questions.)
- For some questions, you might have to upload proof documents. If you already uploaded a proof document, you can add a short sentence of explanation → No need to upload it again.
- In case, you already answered one or more questions and want to continue later, you can click "Continue later".
- Your given answers will be saved, such that you do not have to answer them again.
- After submitting the questionnaire, you won't be able to change the given answers anymore.
To export a questionnaire, see this article: How can I export a questionnaire