TABLE OF CONTENTS
If you have received a Statement request from one of your customers, and you need help finding the steps on how to complete a request, please see this article first: How do I complete requests from my customers?
I. To complete a Statement Request
Once you have clicked on "complete" next to the respective request under "Pending Requests" in your company profile view (as described in the above article), please proceed as follows:
Case I: You confirm a connection between your company and the incident:
Question 1.: Click "Yes"
You have to provide a statement regarding your company's suspected connection to the described incident(s).
Case II: You deny a connection between your company and the incident:
Question 1.: Click "No"
You have to provide a statement regarding your company's suspected connection to the described incident(s).
When your answer to the first question is "Yes" or "No", you finished it by giving your statement, and, you have clicked "Submit", the status of this request changes to "completed" for the sender.
Case III. You do not want to provide a clear answer:
Question 1.: Click "No answer"
You have to describe for what reasons you are not willing to give any information.
When your answer to the first question is "No answer" and you have clicked "Submit", the status of this request changes to "declined" for the sender.
II. How can I edit an already submitted request?
In case, you want to change a given answer to an already submitted request, contact your customer and ask him to reset the request. After that, the status of the request will be changed to "Pending" and, you will be able to change any answer(s) you like.
Just make sure to resubmit the request afterward.